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Privacy Statement
Nutrasource respects the privacy needs and concerns of our customers. That is why
how we handle any personal information, such as your name, address, email address
or phone number ("Personal Information") that you provide to us is important to
us. To earn your trust, we respect your privacy in handling Personal Information
relating to you and your transactions with us, our Call Center or through Nutrasource.com
or one of our related Internet web sites ("Sites"). This Privacy Statement describes
the Personal Information we gather about you, what we do with it, the safeguards
we have in place to protect it, and how you can control our use of it. By using
the Sites, the user agrees, without limitation or qualification, to be bound by
this Privacy Statement.
When you provide Personal Information at our Call Centers, and our Sites, you are
consenting to the manner in which Nutrasource will collect, use, disclose and otherwise
manage your Personal Information, as set out below.
Who May Use the Sites
The Sites are not intended or designed to attract users under the age of 18. We do
not collect Personal Information from any person we know to be under the age of
18. If you are under 18, we ask that you not send us any Personal Information.
The Sites are intended for users from the United States and those not governed by
privacy policies of other countries. Users from the European Union are advised not
to disclose Personal Information to Nutrasource. Information sent to us will be
housed on servers located in the state of Florida in the United States and Toronto,
Canada. Do not send us information unless you consent to the application of U.S
law and to the use and disclosure of your information consistent with this Privacy
Statement.
Collection and Use of Personal Information
We may collect Personal Information that you provide us when you:
- Purchase, order, return, exchange or request certain information about our products
and services;
- Contact a Call Center or customer service desk;
- Visit or register with our Sites or participate in another feature of our Sites,
such as our Fitness Planner;
- Enter into a contest or sweepstakes or respond to one of our surveys; or
- Provide us with comments or suggestions.
We may also collect Personal Information about you from our Service Providers who
provide us with e-commerce related services related to the Sites.
Shopping at NUTRASOURCE
When you purchase products and services from Nutrasource, if you use a credit or
debit card for any of your purchases, we will collect your credit or debit card
information and keep a history of your purchases. We use this information to process
your orders and to better assist you when you visit or call us. We may also ask
for your zip code as well, to help us improve our product and service offerings
to your area.
When you return previously purchased merchandise or request a refund or exchange,
you may be asked to give your name, address, phone number and show information that
identifies you, such as your driver's license. We collect this information to help
prevent fraud.
Call Centers
When you call one of our Call Centers about a product, delivery, billing question
or for customer service, you may be asked for Personal Information that identifies
you along with additional information we need to help us promptly answer your question,
such as your name and address and a phone number where we might contact you. We
may retain this information to assist you in the future.
Site Registration
Registration is an optional service provided by our Sites. You do not have to register
to browse on our Sites, but you do have to register to purchase products on our
Sites. When you register, you are asked for information such as your name, address,
phone number, e-mail address, a password that you select, and your interests, if
you choose to register them. Your registration information may be used to help make
your online shopping quicker and easier, by pre-filling certain parts of your shopping
information. When you register you will have the opportunity to sign up for future
marketing information from Nutrasource.
Contests, Questions or Surveys
When you ask a question, participate in a survey or enter a contest or sweepstakes
at a Store, a Nutrasource sponsored event or through our Sites, we may collect your
name, address, phone number and e-mail address. We use this information to administer
your participation in a contest or sweepstakes. At the time you are entering a contest
or sweepstakes, we may ask your permission to send you future marketing information
from Nutrasource.
Other Uses of Personal Information
Nutrasource also uses Personal Information, including information provided to us
from our Service Providers, to continually assess and improve the products and services
we offer. To serve you better, we may combine the Personal Information that you
give us with publicly available information and information we receive from or cross-reference
with our marketing partners and others. We use that combined information to enhance
and personalize your shopping experience with us, to communicate with you about
our products and events that may be of interest to you, and for other promotional
purposes.
Promotional Information and Marketing Materials
We would like to inform you of products and services, sales and special offers that
might benefit you. When you register online or participate in a survey, you will
have the opportunity to sign up for e-mails about our products, services, sales
and special offers.
We may also send you mail, email or call you with information about our product and
service offerings if you have provided us with your name and address, email address
or phone numbers at our Stores, Call Centers or Sites. If you would like to stop
receiving such promotional information from Nutrasource, please see the "Privacy
Preferences/Opt-Out" section of this Privacy Statement.
Disclosure of Personal Information
We enter into marketing relationships with advertisers or other companies that provide
products or services that we believe may be of interest to Nutrasource customers.
We will share your Personal Information with those marketing partners in order to
help them send you information that we believe will be of interest to you. We may
share non-identifiable aggregated information with these companies. We will not
disclose your telephone number, credit card account information or e-mail address
for these purposes. We may also provide Personal Information to any of our affiliated
businesses.
Access to Personal Information by Companies that Work with or on Behalf of Nutrasource
Some of our operations, such as our electronic commerce, may be managed by Service
Providers who are unaffiliated companies. These companies may share Personal Information
with their affiliates and with service providers whom they engage to perform services
related to our Sites or the operation of our business. Examples of these services
include payment processing and authorization, fraud protection and credit risk reduction,
product customization, order fulfillment and shipping, marketing and promotional
material distribution, Web site evaluation, data analysis and, where applicable,
data cleansing. These companies may have access to your Personal Information on
a confidential basis only to the extent necessary to perform their functions. In
no event will we authorize these companies to use your Personal Information for
any reason other than to provide you with those specific services.
If your purchases are being shipped to you, your shipping information will be shared
with our delivery service providers (U.S. Postal Service, UPS, or other delivery
companies we or you select). Our delivery service providers are asked not to use
your Personal Information for any purpose other than making the delivery.
Sale of Business
In the event that Nutrasource or some of our assets are sold or transferred or used
as security, your Personal Information may be transferred to third parties as part
of that transaction.
Disclosures of Personal Information in Legal Proceedings
If Nutrasource or any of our Service Providers is requested by law enforcement officials
or judicial authorities to provide Personal Information on individual users, Nutrasource
or the applicable Service Provider may, without your consent, provide such information.
In matters involving claims of personal or public safety, Nutrasource or the applicable
Service Provider may provide your Personal Information to appropriate authorities
without your consent or court process. Nutrasource or our Service Providers also
will provide your Personal Information in response to a search warrant or other
legally valid inquiry or order, or to an investigative body in the case of a breach
of an agreement or contravention of law, or in litigation involving Nutrasource,
the applicable Service Provider, or otherwise as required by law. We may also disclose
Personal Information to assist in debt collection where you owe a debt to us.
Access to Personal Information
You may request access to the Personal Information that we have about you. If you
are a registered user with our Sites, you can access your profile information at
any time by clicking on the "My Account" link at the top of any page on the Sites
on which you registered.
For further instructions on accessing the Personal Information that Nutrasource may
have about you, please see the "Contacting Us" section of this Privacy Statement.
Privacy Preferences / Opt-Out
We now offer an on-line preference page located within the My Account section on
www.Nutrasource.com where you can register and change your preferences to receive
or not receive marketing materials. You may also update what product/lifestyle preferences
you prefer, which may determine what offers and promotional materials you may receive.
You may update these preferences at any time, but you must first register by creating
an account before you can update any of your preferences. Please allow sufficient
time for your preferences to be processed.
You may also change your marketing preferences or remove yourself from our mailing
list by clicking on an "unsubscribe" hyperlink contained in promotional emails we
send you or by contacting us at: Nutrasource, Marketing Department - 1395 Brickell
Ave Suite 800 Miami, FL 33131, Attn: Privacy Manager or e-mail us at privacy concerns
(at) nutrasource.com. Alternatively, you may call us toll-free at 1.800.906.0107.
Information Sharing Disclosure Requests
If you are a California resident, you have the right to request one Notice of Information-Sharing
Disclosure per year which will identify the third parties with whom Nutrasource
or any of our affiliates has shared the Personal Information we have collected from
you. You may request the Notice of Information-Sharing Disclosure by writing to
us at. Nutrasource, Marketing Department - 1395 Brickell Ave Suite 800 Miami, FL
33131, Attn: Privacy Manager or e-mail us at privacy concerns (at) nutrasource.com.
We will respond to your request for a Notice of Information-Sharing Disclosure within
30 days.
Additional Information about Our Sites
Visiting Our Sites
In general, you can visit our Sites without telling us who you are or providing us
with any information. However, we collect the IP (Internet protocol) addresses of
all visitors to our Sites and other related information such as page requests, browser
type, operating system and average time spent on our Sites. We use this information
to monitor and improve our Sites.
Cookies and Tracer Tags
Our Sites use a technology called "cookies". A cookie is a tiny element of data that
our Sites can send to your browser, which may then be stored on your hard drive
so we can recognize you when you return. All pages on our Sites where you are prompted
to log in or that are customizable require that you accept cookies. If you have
registered with our Sites, these cookies (1) may let us know who you are, (2) are
necessary to access your account information (stored on our computers) in order
to deliver products and personalized services, and (3) will provide us and our Service
Providers with information that we will use to personalize our Sites in accordance
with your preferences. Cookies are also required to optimize your shopping experience
in that they allow you to add multiple items to your shopping basket before checking
out. You may set your Web browser to notify you when you receive a cookie. However,
should you decide not to accept cookies from our Sites, you will limit the functionality
we can provide when you visit our Sites. Tracer Tags: Our Sites may also use a technology
called "tracer tags". These may also be referred to as "Clear GIFs" or "Web Beacons".
This technology allows us to understand which pages you visit on our Sites. These
tracer tags are used to help us optimize and tailor our Sites for you and other
future website visitors.
Security of Personal Information
We maintain administrative, technical and physical safeguards to protect against
unauthorized access, use, modification and disclosure of Personal Information in
our custody and control. We also are committed to employing reasonable technology
in order to protect the security of our Sites. However, even with the best technology,
no website is 100% secure. We will take reasonable measures which we believe are
appropriate to protect your Personal Information from loss, misuse, alteration or
destruction, and, where possible, will ask that any third parties to whom we may
transfer such information to take comparable steps to protect that security.
Secure Shopping
When you place orders on our Sites, all of your order information, including your
card number and delivery address, is transmitted through the Internet using Secure
Sockets Layer (SSL) technology. SSL technology causes your browser to encrypt your
order information before transmitting it to our secure server. SSL technology, an
industry standard, is designed to prevent someone other than operators of our Sites
from capturing and viewing your Personal Information. Since any order information
you provide to us on our Sites will be transmitted using a secure connection, if
your Web browser cannot support this level of security, you will not be able to
order products through our Sites. The most recent versions of Netscape Navigator™
and Microsoft Internet Explorer® can support a secure connection and can be downloaded
for free from the Netscape and Microsoft website respectively.
Passwords
To provide you with an increased level of security, online access to your Personal
Information is protected with a password you select. We strongly recommend that
you do not disclose your password to anyone. NUTRASOURCE will never ask you for
your password in any unsolicited communication (including unsolicited correspondence
such as letters, phone calls or e-mail messages).
Our Privacy Statement and Outside Links
This Privacy Statement only applies to the various Sites. Our Sites may include links
to the websites of our business partners, vendors and advertisers. These other sites
are outside of our control. Please be aware that these websites may collect information
about you, and operate according to their own privacy practices which may differ
from those contained in our Privacy Statement. Remember to consult that website's
own privacy policy, as once you are outside any of the Sites, any information you
submit is no longer in our control.
Privacy Statement Modifications
From time to time we may modify or amend this Privacy Statement in order to comply
with new laws or regulations or to reflect future changes in our business practices.
Any changes in our policies will be communicated in this page so please check back
on occasion. We also may post a notice on our Sites or send an email describing
the changes.
Contacting Us
If you have any questions about our handling of Personal Information, please contact
us at Nutrasource, Marketing Department - 1395 Brickell Ave Suite 800 Miami, FL
33131, Attn: Privacy Manager or e-mail us at privacy concerns (at) nutrasource.com.
Alternatively, you may call us toll-free at 1.800.906.0107.
Last Updated: January 5, 2011
Copyright © 2011 Nutrasource LLC. All rights reserved
